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FAQs

What counts as Monthly Active Users?

The number of distinct users interacting with a product within a particular month is known as the "Monthly Active Users" (MAU).

Can I remove the "Powered by Trackey" branding?

Yes, when you buy a subscription you can remove "Powered by Trackey" under Settings → Design.

How many responses and views can my widgets get?

Unlimited!

How am I charged?

After adding payment card details and subscribing to one of our plans, you will be charged the stated amount on a monthly (or yearly) basis.

If you exceed the number of MAUs included in your plan, you will receive an email notification when this happens.

Is there a free trial?

Yes, there is a 14-day free trial and no credit card is required.

Everything is unlimited for the first two weeks. Before the trial expires we will contact you to see if Trackey adds enough value and if you are interested in paying for it.

Is Trackey GDPR compliant?

Yes, we’re fully GDPR compliant.

We are based in Europe and all of our servers and databases are hosted in the EU and powered by Amazon Web Services.

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